EDM Anti-Spam Policy, Please Click Here
Definition of Spamming
spamming as sending Unsolicited Broadcast Email (UBE)
or Unsolicited Commercial Email (UCE) that is sent
to individuals who did not specifically request such
material, including but not limited to mailing of
advertising, informational announcements, surveys,
website addresses and email addresses. Spamming activities
are strictly prohibited for customers subscribing
activities of spamming also include the following:
UBE or UCE from another provider advertising or
implicating, directly or indirectly, the use of
any Services hosted or provided by ABCHK is prohibited
Services iincludes, but not limit to: Web, Email,
FTP, and DNS services.
an open mail relay, which is used for the distribution
of UBE or UCE or are designated as mail relaying.
email which meets any of the following criteria is
classified as UBE or UCE:
Identity of "Sender" Domain
Any email that is sent in bulk from a domain or
IP number/address which is registered in the global
whois using false or forged contact information
intended to elude detection (Registering Domains
under a false identity).
Identity of "Advertiser" Domain
Any email that is sent in bulk advertising a product
or service linking to a domain or IP number which
is registered in the global whois using false
or forged contact information intended elude detection.
Identity of "From" Email Header
Any email that is sent in bulk using a false or
forged "FROM" field, intended to intentionally
mask the sender's real email address or the identity
of the real sender to evade detection.
"Routing" Email Header
Any email that is sent in bulk which incorporates
any false or forged information in the email HEADER
with the intent to evade detection.
"Subject" Email Header
Any email that is sent in bulk using a fraudulent
or intentionally misleading SUBJECT line specifically
intending to deceive, and cause the recipient
to open the email.
Identity of "Reply" Information
Any email that is sent in bulk containing false
or forged contact addresses or phone numbers within
the body of the message, with the specific intent
to elude detection.
Encoding to Elude Human Readability
Any email that is sent in bulk which contains
links, and/or identification code which is intentionally
encoded or shrouded to avoid human or machine
Attempts to Extract Private Data
Any email containing any code or any computer
language within the body of the message with the
specific intent of covertly returning data to
the sender, about the recipient, without that
recipient's prior knowledge and permission. (Not
limited to "Bulk" email)
to Compromise Email Servers
Any email that is sent in bulk containing any
code or any computer language with the specific
intent of compromising mail server security, or
identifying compromised servers. ("Computer
Tresspass" Not limited to "Bulk"
to Load Data from a Remote Server
Any email that is sent in bulk containing any
code or tag intended to display visual or audio
material within the body of the email, which must
be sent (or downloaded) to the recipient from
a remote server without the recipient's prior
knowledge and permission.
of Executable Files
Any email that is sent in bulk which includes
attached files, requiring download from a remote
server, intended to display an image, initiate
a video, or sound, or otherwise execute a software
program on the recipient's computer without the
recipient's prior knowledge and permission.
Any email, sent in bulk, including attached files
which covertly download to the recipient's computer,
intended to reside and function there without
the recipient's knowledge or detection. ("Computer
Tresspass" Not limited to "Bulk"
Any email which traffics in, distributes or offers
to distribute materials, or contains words, pictures
or other matter of obscenity.
Any email which contains pictures of or words
illustrating, describing or insinuating sexual
situations involving minors or animals.
Any email which incites, describes, or depicts
any act of rape, murder or other violent crime
against any person or group of persons.
to Market UBE
Any email, sent in bulk, advertising any product
or service for the sole purpose of:
Any email that openly offers a product or service
which would qualify as a misdemeanor or felony within
the recipient's legal district, including but not
offering false or forged drivers licenses,
false or forged college or university diplomas,
offering methods, training or instruction to
elude Income Taxes,
false or insider trading tips on stocks or bonds,
offering payment for sheltering foreign currency
of any kind,
offering financial gain or wealth through multi-level,
pyramid or chain-letter schemes,
offering commercial software that has been pirated,
stolen, or repackaged,
any device, software, technique, training or
instruction to enhance, break, evade or circumvent
or otherwise burglarize any regulatory encryption
on any broadcast signal including cell phones,
cable TV, internet access or satellite signal,
offering any compound or pharmaceutical substance,
remedy or elixir which is not approved by the
proper regulatory administrations,
offering any product or substance which is illegal
or subject to local taxation for the purpose
of evading regulation and/or taxation. (Tobacco,
fire arms, certain drug paraphernalia and/or
email sent in bulk offering any product, device,
treatment or substance claiming to enhance or
increase any human body part, function or activity
which is not approved by the proper regulatory
Any email sent in bulk for the sole purpose
of deceiving or defrauding the recipient for
the personal benefit of the sender.
subscribing ABCHK's services is required to follow
ABCHK's Spamming Mail Policy ('this Policy'). This
Policy is formulated to ensure a reliable and secured
customer is responsible for the activities of its
customers or end-users and, by accepting service from
ABCHK, is agreeing to ensure that its customers or
end-users abide by this Policy. Customers who provide
services to their own customers or end-users should
affirmatively and contractually pass on the restrictions
of this Policy to its users, and take steps to ensure
compliance by their users with this Policy.
of this Policy occurs, ABCHK reserves the right to
take action to control the offending customer from
violating this Policy. Continuing to violate this
Policy after being warned to stop is considered harassment
and will result in service suspension or termination
as ABCHK deems appropriate, without further notice.
of the Internet community, Internet citizens or users
should act and behave in a way that is acceptable
to the whole Internet community. Abusive use of network
resources is strictly prohibited.
to assist us in responding to complaints as quickly
as possible, anybody should forward the spam mail
complaint with complete headers to abuse@ABCHK.com.
when receiving a complaint, ABCHK will forward it
with a warning notice to the corresponding customer
for a response and complete resolution. If the problem
cannot be resolved within a period of 48 hours from
the warning notice, ABCHK will apply full traffic
blocking to the IP address involved in the UBE/UCE
complaint. The problem is considered resolved only
after ABCHK is convinced with a response of complete
resolution with support evidence from the customer.
Any full traffic blocking of IP address shall prevent
the customer from sending or receiving traffic to
and from such IP address.
warning notice from ABCHK, the customer should promptly
investigate the UBE/UCE complaints.
receives repeat complaints indicating that a problem
has still not been resolved, ABCHK will apply full
traffic blocking to the IP address again and, in its
sole discretion, keep the blocking for at least 7
days or 30 days after ABCHK is convinced that the
problem is resolved.
customer is responsible for itself and its customers/end-users
for UBE/UCE that passes through its connection to
escalation depends on the case severity not time basis.
When severe spam complaints are received, escalation
will be applied and IP may be blocked in less than
48 hours. Bigger IP range will be blocked in case
of IP hopping.
does not improve for continued abuse, service suspension
or termination will be arranged by ABCHK in its discretion.
SPAM Reporting System and Open Relay Database System
many SPAM Reporting Systems and Open Relay Database
Systems in the world. Some of the organizations are
well recognized. They have well developed policy and
system to handle spam complaints, blacklist and open
relay testing for Internet hosts.
organizations are part of the ones ABCHK recognizes.
If customer receives complaints from those organizations,
you are required to take active resolution and respond
to those organizations directly:
and Change of this Policy
is subject to change with notice by publication on
ABCHK's Web site. Customers are responsible for monitoring
this web site for changes.