Webmail EDM Anti-Spam
Policy, Please Click Here
Definition of Spamming
ABCHK classifies spamming as sending Unsolicited
Broadcast Email (UBE) or Unsolicited Commercial Email
(UCE) that is sent to individuals who did not specifically
request such material, including but not limited to
mailing of advertising, informational announcements,
surveys, website addresses and email addresses. Spamming
activities are strictly prohibited for customers subscribing
Prohibited activities of spamming
also include the following:
- Sending UBE or UCE from another provider advertising
or implicating, directly or indirectly, the use
of any Services hosted or provided by ABCHK is prohibited
- The Services iincludes, but not limit to: Web,
Email, FTP, and DNS services.
- Maintaining an open mail relay, which is used
for the distribution of UBE or UCE or are designated
as mail relaying.
Any email which meets any of
the following criteria is classified as UBE or UCE:
False Identity of "Sender" Domain
Any email that is sent in bulk from a domain or
IP number/address which is registered in the global
whois using false or forged contact information
intended to elude detection (Registering Domains
under a false identity).
False Identity of "Advertiser" Domain
Any email that is sent in bulk advertising a product
or service linking to a domain or IP number which
is registered in the global whois using false
or forged contact information intended elude detection.
False Identity of "From" Email Header
Any email that is sent in bulk using a false or
forged "FROM" field, intended to intentionally
mask the sender's real email address or the identity
of the real sender to evade detection.
Forged "Routing" Email Header
Any email that is sent in bulk which incorporates
any false or forged information in the email HEADER
with the intent to evade detection.
Fraudulent "Subject" Email Header
Any email that is sent in bulk using a fraudulent
or intentionally misleading SUBJECT line specifically
intending to deceive, and cause the recipient
to open the email.
False Identity of "Reply" Information
Any email that is sent in bulk containing false
or forged contact addresses or phone numbers within
the body of the message, with the specific intent
to elude detection.
Email Encoding to Elude Human Readability
Any email that is sent in bulk which contains
links, and/or identification code which is intentionally
encoded or shrouded to avoid human or machine
Covert Attempts to Extract Private Data
Any email containing any code or any computer
language within the body of the message with the
specific intent of covertly returning data to
the sender, about the recipient, without that
recipient's prior knowledge and permission. (Not
limited to "Bulk" email)
Intent to Compromise Email Servers
Any email that is sent in bulk containing any
code or any computer language with the specific
intent of compromising mail server security, or
identifying compromised servers. ("Computer
Tresspass" Not limited to "Bulk"
Attempt to Load Data from a Remote Server
Any email that is sent in bulk containing any
code or tag intended to display visual or audio
material within the body of the email, which must
be sent (or downloaded) to the recipient from
a remote server without the recipient's prior
knowledge and permission.
Attachment of Executable Files
Any email that is sent in bulk which includes
attached files, requiring download from a remote
server, intended to display an image, initiate
a video, or sound, or otherwise execute a software
program on the recipient's computer without the
recipient's prior knowledge and permission.
Any email, sent in bulk, including attached files
which covertly download to the recipient's computer,
intended to reside and function there without
the recipient's knowledge or detection. ("Computer
Tresspass" Not limited to "Bulk"
Materials of Obscenity
Any email which traffics in, distributes or offers
to distribute materials, or contains words, pictures
or other matter of obscenity.
Materials of Pornography
Any email which contains pictures of or words
illustrating, describing or insinuating sexual
situations involving minors or animals.
Materials of Violence
Any email which incites, describes, or depicts
any act of rape, murder or other violent crime
against any person or group of persons.
- Intent to Market UBE
Any email, sent in bulk, advertising any product
or service for the sole purpose of:
- Intent to Defraud
Any email that openly offers a product or service
which would qualify as a misdemeanor or felony within
the recipient's legal district, including but not
- offering false or forged drivers licenses,
- offering false or forged college or university
- offering methods, training or instruction
to elude Income Taxes,
- offering false or insider trading tips on
stocks or bonds,
- offering payment for sheltering foreign currency
of any kind,
- offering financial gain or wealth through
multi-level, pyramid or chain-letter schemes,
- offering commercial software that has been
pirated, stolen, or repackaged,
- offering any device, software, technique,
training or instruction to enhance, break, evade
or circumvent or otherwise burglarize any regulatory
encryption on any broadcast signal including
cell phones, cable TV, internet access or satellite
- offering any compound or pharmaceutical substance,
remedy or elixir which is not approved by the
proper regulatory administrations,
- offering any product or substance which is
illegal or subject to local taxation for the
purpose of evading regulation and/or taxation.
(Tobacco, fire arms, certain drug paraphernalia
and/or OTC drugs),
- Any email sent in bulk offering any product,
device, treatment or substance claiming to enhance
or increase any human body part, function or
activity which is not approved by the proper
- Any email sent in bulk for the sole purpose
of deceiving or defrauding the recipient for
the personal benefit of the sender.
Spamming Mail Policy
Each customer subscribing ABCHK's services is required
to follow ABCHK's Spamming Mail Policy ('this Policy').
This Policy is formulated to ensure a reliable and
Each ABCHK's customer is responsible for the activities
of its customers or end-users and, by accepting service
from ABCHK, is agreeing to ensure that its customers
or end-users abide by this Policy. Customers who provide
services to their own customers or end-users should
affirmatively and contractually pass on the restrictions
of this Policy to its users, and take steps to ensure
compliance by their users with this Policy.
If violations of this Policy occurs, ABCHK reserves
the right to take action to control the offending
customer from violating this Policy. Continuing to
violate this Policy after being warned to stop is
considered harassment and will result in service suspension
or termination as ABCHK deems appropriate, without
As part of the Internet community, Internet citizens
or users should act and behave in a way that is acceptable
to the whole Internet community. Abusive use of network
resources is strictly prohibited.
In order to assist us in responding to complaints
as quickly as possible, anybody should forward the
spam mail complaint with complete headers to abuse@ABCHK.com.
Typically when receiving a complaint, ABCHK will
forward it with a warning notice to the corresponding
customer for a response and complete resolution. If
the problem cannot be resolved within a period of
48 hours from the warning notice, ABCHK will apply
smtp blocking or full traffic blocking to the IP address involved in
the UBE/UCE complaint. The problem is considered resolved
only after ABCHK is convinced with a response of complete
resolution with support evidence from the customer.
Any full traffic blocking of IP address shall prevent
the customer from sending or receiving traffic to
and from such IP address.
Upon receiving warning notice from ABCHK, the customer
should promptly investigate the UBE/UCE complaints.
If ABCHK receives repeat complaints indicating that
a problem has still not been resolved, ABCHK will
apply smtp blocking or full traffic blocking to the IP address again
and, in its sole discretion, keep the blocking for
at least 7 days or 30 days after ABCHK is convinced
that the problem is resolved.
ABCHK's customer is responsible for itself and its
customers/end-users for UBE/UCE that passes through
its connection to ABCHK.
ABCHK's escalation depends on the case severity not
time basis. When severe spam complaints are received,
escalation will be applied and IP may be blocked in
less than 48 hours. Bigger IP range will be blocked
in case of IP hopping.
If situation does not improve for continued abuse,
service suspension or termination will be arranged
by ABCHK in its discretion.
Trusted SPAM Reporting System
and Open Relay Database System
There are many SPAM Reporting Systems and Open Relay
Database Systems in the world. Some of the organizations
are well recognized. They have well developed policy
and system to handle spam complaints, blacklist and
open relay testing for Internet hosts.
The following organizations are part of the ones
ABCHK recognizes. If customer receives complaints
from those organizations, you are required to take
active resolution and respond to those organizations
Publication and Change of this
This Policy is subject to change with notice by publication
on ABCHK's Web site. Customers are responsible for
monitoring this web site for changes.